Physical Description:print xv, 240 p. : ill ; 23 cm.
Publisher:New York : McGraw-Hill, c2002.
Content descriptions
Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Ch. 1. What's a Crucial Conversation? And Who Cares? -- Ch. 2. Mastering Crucial Conversations: The Power of Dialogue -- Ch. 3. Start with Heart: How to Stay Focused on What You Really Want -- Ch. 4. Learn to Look: How to Notice When Safety Is at Risk -- Ch. 5. Make It Safe: How to Make It Safe to Talk about Almost Anything -- Ch. 6. Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt -- Ch. 7. State My Path: How to Speak Persuasively, Not Abrasively -- Ch. 8. Explore Others' Paths: How to Listen When Others Blow Up or Clam Up -- Ch. 9. Move to Action: How to Turn Crucial Conversations into Action and Results -- Ch. 10. Putting It All Together: Tools for Preparing and Learning -- Ch. 11. Yeah, But: Advice for Tough Cases -- Ch. 12. Change Your Life: How to Turn Ideas into Habits.
Book
